I've been charged more than I expected (Overcharged)

You can check the final payment amount on the screen right before payment, and it is also stated in the App Store receipt.Additional VAT may...

I purchased an in-app item but did not receive them

If you haven't received the item you purchased, please do not worry.  Our customer support team will be more than happy to assist you!1...

How can I get a refund?

All purchases are processed by the store where you downloaded the game. Therefore, to request a refund, you need to contact each store direc...

How can I restore my payment history?

Payment history is registered in the payment method that you have used.If you cannot view all the purchased history after changing the devic...

How do I change the payment method?

Payment settings can be changed in the store where the payment method is registered.App Store:1. Open Device Settings -> tap iTunes &...

About Cash Out

All games of BITMANGO & Puzzle1Studio does not support a Cash out, and you cannot withdraw money from our game.⠀So, you would need to co...

How can I prevent accidental in-app purchase?

AndroidIf your purchase was made accidentally or made by someone else, learn how to prevent in-app purchases. If you tap ‘report a problem’ ...

Why does 'Authentication Required' pop up?

Banks and card issuers are always trying to protect us from fraud and to keep our money safe. To do this, they often complete checks to ensu...