Hi, how can we help you?

Issue with the ad button not being activated

Weekly contest tutorial freezing

Jack's cookie jar freezing

The app requests tracking of my activities. What does that mean and what should it do?

Alert : For users using Android versions below 6 and iOS 10

Link offering free coins/items by clearing our game

What is membership?

How do I check my membership plan?

I've been playing word cookies for a long time, but I deleted them and installed them again.

I purchased an in-app item but did not receive them

How do I change the payment method?

I've been charged more than I expected (Overcharged)

Memory Issue

My game crashes (or does not start)

I've experienced a bug. What should I do?

How can I update my app? (Android)

How can I update my app?(~ iOS 12)

How can I update my app?(iOS 13~)

What is the notification?

Can I turn on or off the music or sound effects?

I want to reset the game.

How to report inappropriate ads

How to opt-out Personalized Ads in the Android?

How to opt-out Personalized Ads in the App Store?

I'd like to save the progress.

I've lost my progress. How can I restore it?

I cannot connect to Facebook.

Hint/Coin/Item/Reward have disappeared.

What is Extra word, Jack's cookie jar?

What is Baking Rush?

What is Premium Pass?

What is Piggy Bank?

What are Teams?

What is the Terms of service and where can I read it?

What is the Private Policy and where can I read it?

May I see what data and information you have collected about me?