Banks and card issuers are always trying to protect us from fraud and to keep our money safe.

To do this, they often complete checks to ensure that the purchaser is authorized to make online transactions.

'Authentication Required' has been introduced in most of the European Union and the United Kingdom.

This directive means that Strong Customer Authentication is now required for certain online and digital purchases to protect against fraud.

When certain transactions are initiated via credit or debit card on a website, in an app, or on the App Store, they must be authenticated by the bank, card issuer, or payment service provider before they can be completed.

If this pop-up window appears and payment has been made, but you have not received the product, please contact us through the in-app inquiry.

Thank you for your kind understanding.